Privacy Policy

Effective Date: November 2025

1. Introduction

This Privacy Policy explains how ElevateMind Coaching collects, uses, stores, and protects your personal information when you visit our website or use our coaching services.
We comply with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

By using our website or services, you consent to the terms of this Privacy Policy.

2. Company Information

ElevateMind Coaching
In Stierwisen 143, 8602 Wangen-Brüttisellen, Switzerland
Phone: +41 44 443 47 82
Email: privacy@elevatemindcoaching.com

Data Protection Contact: privacy@elevatemindcoaching.com

3. Data We Collect

We collect only the data necessary to deliver our coaching services and operate this website efficiently.

a) Information you provide directly:

  • Name, email address, and phone number

  • Billing and payment details

  • Business name and position (optional)

  • Any information shared during coaching sessions

b) Information collected automatically:

  • IP address, browser type, and device information

  • Pages visited, time spent on site, and referral source

  • Cookies and analytics data (see Section 9)

c) Information from third-party platforms:
When using integrated services (e.g., Shopify Payments, PayPal, Zoom), limited personal data may be shared according to those platforms’ privacy policies.

4. Purpose of Data Processing

We use your information to:

  • Process and confirm bookings or purchases

  • Deliver coaching sessions and digital products

  • Communicate with you regarding your sessions or inquiries

  • Send invoices, confirmations, or follow-up emails

  • Improve our services and website performance

  • Comply with legal and tax obligations

We never sell or rent your personal information to third parties.

5. Legal Basis for Processing

Data processing is based on:

  • Contractual necessity — to provide the purchased service

  • Legal obligation — to comply with Swiss or EU regulations

  • Legitimate interest — for service improvement and analytics

  • Consent — for newsletters or optional communications

You may withdraw consent at any time by emailing privacy@elevatemindcoaching.com.

6. Data Retention

We retain personal data only as long as necessary for service delivery and legal compliance.

  • Coaching session data: up to 24 months after service completion

  • Billing and accounting data: up to 10 years (as required by Swiss law)

  • Marketing contact data: until you unsubscribe or request deletion

7. Data Sharing

We share information only with trusted third-party providers essential to our operations, such as:

  • Shopify (store and payment processing)

  • PayPal (payment handling)

  • Zoom / Google Meet (session delivery)

  • Email providers (for secure communication)

Each provider processes your data under its own GDPR-compliant privacy terms.

8. Data Security

We use secure servers, SSL encryption, and access controls to protect your data.
Only authorized personnel have access to personal data for legitimate business purposes.

9. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to measure performance and user interaction.
Cookies may store anonymous usage data but do not contain personal identifiers.
You can disable cookies in your browser settings at any time.

10. Your Rights

Under the FADP and GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent for marketing

  • Receive a copy of your data in portable format

To exercise these rights, contact privacy@elevatemindcoaching.com. Requests are processed within 30 days.

11. International Data Transfers

As a Swiss-based company, your data is stored primarily in Switzerland and the EU. If any transfer occurs outside these regions, it is safeguarded by GDPR-compliant agreements or adequacy decisions.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The latest version will always be available on our website. Continued use of our services after changes means you accept the updated terms.

13. Contact

For any privacy-related inquiries or data access requests:

ElevateMind Coaching
In Stierwisen 143, 8602 Wangen-Brüttisellen, Switzerland
Phone: +41 44 443 47 82
Email: privacy@elevatemindcoaching.com